Resource Planning & Analytics

With years of experience and market knowledge to draw on, CMR’s Resource Planning & Analytics Recruitment Specialists are dedicated to supporting professionals at all levels across Planning, MI
and Customer Analytics.

Using a consultative and service-led approach, we partner with our clients to understand their challenges extensively, before offering a tailored and bespoke solution depending on their needs.

Our consultants have built a strong and credible network in this area, meaning that we can act quickly to source the best talent for your business, whilst also ensuring that candidates have been put through stringent vetting processes to enable them to make a long-lasting impact within their new role.

We partner with candidates and clients alike, across the following disciplines;

  • Resource Planning / WFM – Forecasting, Scheduling, Real-Time etc.

  • Management Information (MI)

  • Customer Insight

  • Business Intelligence – Big Data, Reporting, Data Warehousing, Tableau, SQL Server

Within this remit, we recruit at all levels in your business, from Resource Planning Analyst up to Planning Director, and everything in between.

CMR understands that the clients we work with use a wide variety of different systems, and therefore ensuring that we maintain a strong
network of candidates who are skilled in the likes of; Totalview IEX, Verint Impact360, Genesys and Cisco etc. is essential as it enables us to provide more tailored candidate options for Resource Planning & Insight related

Another key part of our service is Competitor Analysis, where we look at similar organisations within your geographical and vertical markets, analysing where you sit with regards to pay, benefits, work/life balance and home working flexibility etc.

CMR are proud to be exclusively partnered with Inspire Customer Contact Partnership

Founded and led by David Davies and
Steve Woosey – Inspire Customer Contact Partnership provides specialist support and consultancy services across; Resource Planning, Insight, Speech/Text Analytics and Operational Excellence.

Services offered by Inspire Customer Contact Partnership:

Resource Planning

  • Strategic Review/Design
  • Design & Build
  • Training & Development

Operational Excellence

  • Coaching/Development
  • Continuous Improvement
  • Employee Engagement

Speech & Text Analytics

  • Demand Analysis
  • QA Automation
  • Complaint Analysis

KPI’s & Outcomes

  • MI to Insight
  • KPI’s & Outcomes
  • Impact Assessment
Partnering with CMR entitles our clients to a FREE Initial Strategy Session with Steve and David to assess your current needs and challenges and where required scope out structure and assess any skills gaps.
At CMR we prefer to be consultative wherever possible and meet with all our candidates and clients face-to-face. With offices in Manchester, Barcelona, Dublin and Utrecht; CMR truly have an extensive reach across Europe and a strong candidate network covering a wide geographic spread.
Our aim is to be seen as an extension of your Internal Recruitment function and viewed as a trusted partner on any roles that we are assigned within the Resource Planning & Analytics area.
If you feel CMR can assist with your current or future recruitment needs, or if you would like to find out more about CMR’s Resource Planning & Analytics function, please get in touch:

Jamie Irvine
Senior Consultant
Resource Planning & Analytics
Tel: 07468 528832


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