Customer Management Resourcing Group (CMR) launch Customer Experience Tech & Consultancy Partnership with The Modular Analytics Company (TMAC)
CMR will step down from their association with Humanotics to enter an exclusive partnership with TMAC, and our CEO, Paul Carter will be joining them Associate Director for People Solutions.
TMAC is a SaaS provider that enables contact centres to make every conversation valuable. TMAC’s AI solutions solve contact centre challenges by putting their customers front and centre with platforms that help you listen to your customers, act on their preference, and coach your teams to success.
TMAC’s solutions are some of the fastest to deploy in the market at an average of just 4 weeks and at only 20% of the cost of the competition. The platforms are built to empower contact centre agents and leaders by offering actionable insights in a simple to use format, so you can find, interpret, and act on the data that is important to your business.
In addition to their contact centre software solutions, TMAC offer consultancy services and diagnostics, supporting businesses through building predictive data models, data warehousing, root cause analysis, project, and transformational change management, and much more.
CMR’s Digital Workforce practice is focused on providing people with the skills that allows our clients to benefit from the insight and efficiency provided by Technology. The right combination of Tech & People is essential in this age of Transformation to gain advantage, and our partnership with TMAC represents that appreciation of creating best-in-class environments to deliver a great customer experience.
Areas we specialise in include CX Transformation, AI & Machine Learning, Robotics Process Automation & Chatbot Development, providing our clients with critical data insight via Predictive Modelling, Speech & Text Analytics and Conversational Design, that can be used to optimise the Target Operating Model of your business.
Our divisions deliver People Solutions across the following areas:
- AI & Analytics
- Change & Transformation
- Customer Experience & Insight
- Customer Operations
- Technology Sales & Customer Success
CMR will run TMAC’s recruitment practice, assisting clients with organisational design, identify skills shortages and execute internal & external recruitment strategies, providing a comprehensive solution around people, process, and technology.