Customer Service Advisor

Customer Service Advisor

Salary: £22,000

Hours: Monday – Friday, no weekends!

Our client is searching for a passionate and talented customer focused individual who will engage with customers while providing excellent support for their outstanding utility company. They are looking for someone who enjoys delivering high quality customer service with a ‘can do’ attitude.

Duties:

· Answering calls and handling customer enquiries effectively while providing advice and support.

· Supporting customers who may be in financial hardship and require specialist services.

· Delivering high quality performance via all channels; telephony, email, live chat etc.

· Helping to manage customer accounts.

Candidate Qualities:

· Pro-active and positive

· Hardworking – will go above and beyond for the customer

· A strong team player

· Great problem-solving skills

· Enthusiastic

Benefits:

· Competitive salary up to £22,000

· Life Assurance

· Health Cash Plan

· Bonus Scheme

· 23 days holiday, increasing to 27 days with length of service

· Company pension

· Progression and ongoing development

· Wellbeing programmes

· One day paid volunteering a year