Business Analyst

Business Analyst- Permanent

Cheshire- Some International Travel may be required (COVID Dependent)

Due to continued success and growth, we now have a fantastic opportunity for a skilled Business Analyst to join a dynamic and customer centric organisation based in Cheshire. You will be responsible for mapping client, customer and colleague journeys, mapping processes and building standard operating procedures, create use cases, mapping the as- is to to-be, gathering requirements and running workshops.

Tasks:

• Look at and review operational processes in order to make or suggest improved efficiencies
• Regularly engage and work closely with stakeholders to understand organisation structures, processes and procedures in order to develop optimum solutions and defined requirements
• Understand business requirements and key implications, and be able to ‘walk through’ your analysis and recommendations to all areas of the business
• Own the business requirement management process from inception through to development and test and help transition in to new and existing business operations and processes
• The ability to construct quality business cases, with confidence and gravitas to present to senior stakeholders when required
• Deliver workshops and meeting facilitation to offer project management skills for non IT related projects
• Conduct impact assessments with key operational stakeholders to highlight highlighting risk and benefits of change in the Contact Centres
• Develop a thorough knowledge of the business and culture

Experience Needed:

• Experience of working within a contact centre preferred, but candidates who have a variety of experience and accustomed to similar fast paced environments will be considered
• Strong requirements gathering & documentation skillset, with proven experience of documenting business requirements effectively
• Previous Business analysis experience will be essential having worked on multiple projects/programmes
• Solid stakeholder management and proven customer focus skills along with being a great communicator
• Comprehensive knowledge of business analysis tools and techniques
• Ability to use initiative and work both independently and as part of a team

Please contact Victoria Haughton at Victoria@wearecmr.com or 07469857669 for immediate consideration.